Returns & Refunds Policy
Effective Date: August 2026
This Returns & Refunds Policy applies to eligible purchases made through AMPINC.STORE, operated by Accelerated Memory Production, Inc. (“AMP”).
Overview
Our standard return period is 30 calendar days from the date of delivery. If more than 30 days have passed since your order was delivered, the product may no longer qualify for a standard ecommerce return.
All returns require prior authorization from AMP. Please contact us before shipping any product back.
Products believed to be defective may be handled separately through the applicable AMP Warranty and Return Material Authorization (RMA) process.
Return Eligibility
To qualify for a standard non-defective return, a product must generally:
- Be returned within 30 calendar days of delivery
- Be unused, uninstalled, unmodified, and in resalable condition
- Be returned in its original packaging
- Include original labels, accessories, documentation, and packaging materials where applicable
- Have been stored and handled appropriately
- Have been handled using appropriate electrostatic discharge (ESD) precautions where applicable
- Include the applicable AMPINC.STORE order number or proof of purchase
AMP reserves the right to inspect returned merchandise before approving a refund.
Products That May Not Qualify for a Standard Return
A non-defective product may not qualify for a standard return if it:
- Shows signs of installation, use, modification, or physical damage
- Has missing or damaged original packaging, labels, or accessories
- Has been damaged due to improper installation, handling, storage, or electrical conditions
- Shows evidence of improper ESD handling
- Cannot reasonably be returned to resalable condition
- Was not purchased through AMPINC.STORE or cannot be verified through AMP order records
Products reported as defective are evaluated separately and should not be treated as standard non-defective returns.
Customer-Requested Returns
Returns resulting from an ordering error, changed requirements, compatibility issue, duplicate purchase, or a product that is no longer needed may be accepted within the 30-day return period when the product satisfies the return eligibility requirements.
Approved non-defective customer-requested returns may be subject to a 15% restocking fee.
The customer is responsible for return shipping costs for customer-requested or non-defective returns unless otherwise agreed by AMP.
Original shipping and handling charges are generally non-refundable for customer-requested returns.
Return Authorization
Before returning any product, customers must contact AMP and receive return authorization.
AMP will review the request and provide the appropriate return instructions. Where applicable, AMP may issue a Return Material Authorization (RMA) or other return-reference number.
Products returned without prior authorization may be refused, delayed, or returned to the sender.
Refunds
Once an authorized return is received, AMP will inspect the returned merchandise.
If the return is approved, the applicable refund will generally be issued to the original payment method.
AMP will generally process an approved refund within 5–10 business days after the returned product has been inspected and approved.
Additional processing time may be required by the customer’s bank, credit card issuer, or payment provider before the refunded amount appears in the customer’s account.
Any applicable restocking fee, non-refundable shipping charge, or other authorized deduction will be reflected in the final refund amount.
Late or Missing Refunds
If AMP has confirmed that a refund was processed but it has not yet appeared in your account, please first allow the processing period stated above and check with your bank, credit card issuer, or payment provider.
If you have completed those steps and still have not received the refund, please contact AMP for assistance.
Exchanges and Replacements
If you need a different part number, capacity, configuration, or other product, please contact AMP before returning the original product.
Depending on the circumstances, AMP may authorize a return and place a separate replacement order or provide another appropriate solution.
Product availability, pricing, and compatibility should be confirmed before a replacement product is ordered.
Incorrect Products Shipped by AMP
If you receive a product that does not match your AMPINC.STORE order, please contact AMP promptly and provide your order number, the product received, and the product that was ordered.
When AMP confirms that an incorrect product was shipped, the return will not be subject to a restocking fee.
AMP will provide the appropriate return instructions and may provide a replacement, refund, or other appropriate resolution.
Products Damaged During Shipping
If a shipment arrives damaged, please contact AMP promptly.
Please retain the product, shipping carton, internal packaging materials, shipping labels, and other shipment documentation until the issue has been resolved.
AMP may request photographs of the shipping package and product to assist with evaluation or a carrier claim.
A confirmed shipping-damage claim will not be subject to a restocking fee.
Defective Products and Warranty Claims
If you believe a product is defective, please contact AMP before returning it.
AMP may request information regarding the product, system, symptoms, configuration, installation, or troubleshooting performed in order to determine the appropriate next step.
Products requiring technical evaluation, warranty service, repair, replacement, or other defect-related assistance may be handled through AMP’s applicable Warranty and RMA procedures.
A product confirmed to be defective will not be assessed a standard customer-return restocking fee.
AMP-Branded Products
AMP-branded memory, storage, flash-memory, and related products purchased through AMPINC.STORE are subject to this standard Returns & Refunds Policy when otherwise eligible.
Warranty and RMA claims for AMP-branded products are handled directly by AMP in accordance with the applicable AMP product warranty terms.
Samsung, Micron, and Other Third-Party Products
Samsung, Micron, and other third-party branded products purchased through AMPINC.STORE are also subject to this standard 30-day Returns & Refunds Policy when otherwise eligible.
For warranty or defect concerns, customers who purchased third-party branded products through AMPINC.STORE should contact AMP first.
Warranty coverage outside the standard return period may be subject to applicable manufacturer or supplier warranty terms and procedures. AMP will review the request and provide the appropriate warranty or RMA instructions based on the product and circumstances.
Discounted and Promotional Products
Products purchased using a coupon code, promotional discount, or sale price remain subject to this Returns & Refunds Policy unless the applicable promotion or product listing expressly states different return conditions before purchase.
Any approved refund will be based on the amount actually paid for the returned product after applicable discounts.
Return Shipping
Customers are responsible for packaging returned products appropriately to protect against physical damage and electrostatic discharge during return shipment.
For customer-requested or non-defective returns, the customer is generally responsible for return shipping costs.
If AMP confirms that the incorrect product was shipped or another error occurred on AMP’s part, AMP will provide the appropriate return-shipping instructions.
We recommend using a trackable shipping method and retaining proof of shipment until the return has been completed. For higher-value shipments, customers may also wish to obtain appropriate shipping insurance.
Returns After 30 Days
The standard ecommerce return period ends 30 calendar days after delivery.
A product believed to be defective after the standard return period may still qualify for assistance under an applicable product warranty.
Please review our Warranty and RMA Policy for additional information regarding warranty claims and technical returns.
How to Request a Return
When requesting a return, please provide:
- AMPINC.STORE order number
- Customer or company name
- Part number
- Quantity being returned
- Reason for the return
- Description of any defect or shipping damage, when applicable
- Photographs when applicable
Contact Us
For return requests or questions regarding this policy, please contact:
Accelerated Memory Production, Inc.
1317 E Edinger Ave
Santa Ana, CA 92705
United States
Phone: 714-460-9800
Email: sales@ampinc.com