Shipping Policy
Effective Date: August 2026
This Shipping Policy applies to orders placed through AMPINC.STORE, operated by Accelerated Memory Production, Inc. (“AMP”).
Shipping availability, rates, fulfillment times, and delivery options may vary based on the products ordered and the customer’s delivery location.
Order Fulfillment and Lead Times
Products offered through AMPINC.STORE may require processing, sourcing, handling, or other fulfillment time before shipment.
Where applicable, a product page may display an estimated fulfillment lead time such as “Estimated Lead Time: Approximately 4–5 Weeks.”
The stated lead time represents the estimated period between placement of an order and the product being ready to ship. Product lead time is separate from carrier transit time.
Lead times are estimates and are not guaranteed delivery dates. Actual fulfillment times may vary due to product availability, supplier availability, order quantity, processing requirements, holidays, transportation disruptions, or other circumstances.
If a material delay affects an accepted order, AMP will make reasonable efforts to contact the customer using the information provided with the order.
Shipping Destinations
AMPINC.STORE may offer shipping within the United States, Canada, and other supported destinations.
Available shipping methods are determined by the delivery address entered during checkout. Certain products, destinations, or orders may be subject to shipping restrictions.
If no shipping method is available for your destination during checkout, please contact AMP for assistance before placing your order.
Shipping Rates
Shipping charges are determined based on the delivery destination, available shipping method, order contents, and other applicable shipping factors.
The applicable shipping options and charges will be displayed during checkout before the order is submitted.
Where free shipping or another shipping promotion is available, any applicable minimum purchase amount, destination restriction, product exclusion, or other condition will be communicated through the website or during checkout.
Delivery Time
Total delivery time consists of two separate periods:
- Fulfillment Lead Time: The time required to process and prepare the product for shipment.
- Carrier Transit Time: The time required for the shipping carrier to transport the package after it has been shipped.
For example, a product displaying an estimated 4–5 week lead time will generally require that fulfillment period before carrier transit begins.
Carrier transit estimates are provided for convenience and may be affected by weather, carrier delays, holidays, customs processing, transportation disruptions, or other circumstances outside AMP’s reasonable control.
Order Tracking
When tracking information is available, it will be provided after the order has shipped.
Tracking information may require additional time to become active after the shipping label is created or the package is transferred to the carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. Incorrect or incomplete address information may result in delays, returned packages, or additional shipping charges.
If you need to request an address change after placing an order, please contact AMP as soon as possible. Address changes cannot be guaranteed once an order has entered shipment processing or has been transferred to the carrier.
Alaska and Hawaii
Orders shipping to Alaska or Hawaii may have different shipping rates, available services, or transit times than orders shipped within the contiguous United States.
Available options and applicable charges will be displayed during checkout based on the delivery address.
Canada
Orders shipping to Canada may be subject to different shipping rates, carrier services, transit times, customs processing, and import requirements.
Available shipping methods and applicable shipping charges will be displayed during checkout where available.
International Shipping
AMPINC.STORE may offer international shipping to supported destinations. International shipping availability is determined by the destination and the shipping methods available during checkout.
International shipments may be subject to customs clearance, import requirements, duties, taxes, brokerage fees, or other charges imposed by the destination country, government authority, or carrier.
Responsibility for duties, taxes, brokerage fees, and other import-related charges may depend on the shipping terms applicable to the order. Customers should contact AMP before ordering if clarification is required for an international shipment.
Customs processing may increase delivery time beyond the carrier’s original transit estimate.
Damaged Shipments
Please inspect packages and products promptly after delivery.
If an order arrives with visible shipping damage, retain the product, shipping carton, internal packaging materials, labels, and other shipment documentation and contact AMP as soon as possible.
AMP may request photographs of the packaging and product to assist with evaluation or a carrier claim.
Additional information regarding damaged products and returns is available in our Returns & Refunds Policy.
Lost or Delayed Shipments
If tracking information shows an unexpected delay or you believe a shipment may be lost, please contact AMP so that we can review the shipment information and, where appropriate, work with the carrier.
Carrier delays do not automatically indicate that a shipment has been lost. AMP may need to allow the carrier’s applicable investigation period before a claim or replacement can be processed.
Changes and Cancellations Before Shipment
If you need to cancel an order or request a change to shipping information, please contact AMP as soon as possible.
AMP will make reasonable efforts to accommodate changes before shipment, but changes or cancellations cannot be guaranteed once an order has entered shipment processing.
Contact Us
For questions about shipping, delivery, product lead times, or an existing order, please contact:
Accelerated Memory Production, Inc.
1317 E Edinger Ave
Santa Ana, CA 92705
United States
Phone: 714-460-9800
Email: sales@ampinc.com